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Join the Customer Revolution in Healthcare!


“Every time there’s a revolution, it comes from somebody reading a book about revolution.” Mike Tyson   David Johnson’s book is available for pre-order today! Book releases 9/6/19.

Win-Win Partnerships: Strategics and Sponsors Increasingly Team Up


As US healthcare consolidation continues, innovative corporate buyers (strategics) and private equity investors (sponsors) are partnering to accomplish increasingly complex transactions. Such deals can create win-win arrangements that serve market …

4 Success Strategies of Interfacing Healthcare Companies


In post-reform healthcare, incumbent health systems must adapt or die from the force of  innovative new companies. Incumbents are vulnerable to value-based attacks. They are asset-heavy, revenue-centric and have ineffective …

Inconvenient Competition


When better customer service is a competitive threat, it really is time to rethink your business model.  That was my first thought when I read the results of a survey …

Who Will Rule Healthcare in 2030?


What will healthcare be like 10 years from now? Not a lot of healthcare executives toiling in our system have the luxury to think about that as they deal with …

Join the Customer Revolution in Healthcare!


“The most heroic word in all languages is revolution.” Eugene V. Debs           Find out more about The Customer Revolution in Healthcare in David Johnson’s book. McGraw-Hill releases …

The Rising Cost of Family Coverage Is No Joke


You might have heard about this on the news. A new study is out that says employer-sponsored health insurance is getting really expensive.  (How expensive is it?) Hmm. May your …

Desperately Seeking Market-Based Patient Safety Solutions – Burda on Healthcare


This Nov. 29 will mark the 20th anniversary of the release of the report, To Err Is Human: Building a Safer Health System, the seminal work by the Institute of …

5-Steps to Ensure Wise End-of-Life Decision-Making


Why is it taboo to talk about death? Too often, American families avoid confrontation with death and suffer from catastrophic emotional, medical and financial consequences. Medicare spends 26% of its …

Join the Revolution!


“The revolution is not an apple that falls when it is ripe. You have to make it fall.”  Pawan Kalyan                     …

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