Jeffrey Logan

Jeff Logan, the CXUSA Consumer Experience Leader of the Year for 2024, is a visionary executive dedicated to enhancing consumer and patient experiences. He has driven industry-leading, customer-focused growth at leading brands by spearheading digital transformation initiatives and reimagining key customer touchpoints to elevate engagement and transparency. With a unique blend of expertise across healthcare, financial services, and insurance, Jeff has applied principles from banking and insurance to streamline and humanize healthcare interactions. He has built strategic health technology partnerships, launched health equity programs, and optimized service models to drive satisfaction and operational performance. A U.S. Navy veteran, he brings a deep commitment to integrity, innovation, and excellence to every role.

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You’re Doing it Wrong, Health Systems! Getting the Experience Right Increases Revenues, Satisfaction and Profits
Almost every health system boldly proclaims that they are “patient-centric” and emphasizes that being patient experience is their… Read More
By , and December 19, 2023