Featured Book
The Customer Revolution in Healthcare: Kinder, Smarter, Affordable Care for All
Johnson explains how aligning economic incentives with patient needs will deliver better outcomes at lower costs with superior customer service. Disruptive, bottom-up, and customer-centric competitors will transform the industry by delivering kinder, smarter, and affordable care—to all.
This book addresses:
- Revolutionary conditions and forces driving change in the industry now.
- Ways organizations can get in front of their costs and offer new care delivery models.
- Why pricing transparency and reimbursement changes are necessary for success.
- Revolutionary incumbents and upstarts leading this revolution.
- How participation in this Customer Revolution is crucial for long-term success.
Read this rallying cry that inspires leaders to revolt against today's system, build thriving organizations and serve America better. Book available 9/6/19.
