← Back to Insights
August 30, 2022
Authors
David W. Johnson
Topics
System Dynamics
Channels
Series

Healthcare’s Jobs to Be Done (2-Part Series)

This series details the pathbreaking work on Clay Christensen’s “Jobs to be Done” at Harvard Business School and applies the jobs framework to the needs of consumers and employers for some enlightening results. By understanding what jobs customers pay products to do, innovative companies can design their products to get those jobs done.

Part 1: A Primer

Part 2: Jobs Framework

About the Author

David W. Johnson

David Johnson is the CEO of 4sight Health, an advisory company working at the intersection of healthcare strategy, economics, innovation. Johnson is a healthcare thought leader, keynote speaker, and strategic advisor to organizations busting the status-quo to reform our healthcare system. He is the author of Market vs. Medicine: America’s Epic Fight for Better, Affordable Healthcare, and his second book, The Customer Revolution in Healthcare: Delivering Kinder, Smarter, Affordable Care for All (McGraw-Hill 2019). As a speaker, Dave plays the role of rebel, challenger, industry historian, investor and company evaluator to push audiences forward. (Watch bio video.) Johnson applies his 25+ years of investment banking in healthcare to identify ways the healthcare industry must change to deliver better care. He received a Masters in Public Policy from Harvard Kennedy School, an English degree from Colgate University, and served in the African Peace Corp service. Join over 10k+ healthcare executives who read our weekly insights and commentary on www.4sighthealth.com.

Dave wakes up every morning trying to fix America’s broken healthcare system. Prior to founding 4sight Health in 2014, Dave had a long and successful career in healthcare investment banking. He is a graduate of Colgate University and earned a Masters in Public Policy from Harvard Kennedy School. Employing his knowledge and experience in health policy, economics, statistics, behavioral finance, disruptive innovation, organizational change and complexity theory, Dave writes and speaks on pro-market healthcare reform. His first book Market vs. Medicine: America’s Epic Fight for Better, Affordable Healthcare, and his second book, The Customer Revolution in Healthcare: Delivering Kinder, Smarter, Affordable Care for All (McGraw-Hill 2019), are available for purchase on www.4sighthealth.com. Get his new book with Paul Kusserow, The Coming Healthcare Revolution: 10 Forces that Will Cure America’s Healthcare Crisis now.

Recent Posts

Outcomes
Health System Sustainability and Your Vegetable Garden
As of today, Oct. 8, 2025, my 20’ x 15’ vegetable garden in my backyard is still producing… Read More
By October 8, 2025
Default Image
Innovation
4sight Friday 10/3/25
4sight Friday | Pros and Cons of Ending ACA Tax Credits | Medicare Advantage Enrollment Slippage | Simple… Read More
By October 3, 2025
System Dynamics
Sorry, Dr. Oz, the Bloom May Be Falling Off the Medicare Advantage Enrollment Rose
I write about Medicare privatization (you know it by its brand name, Medicare Advantage or MA) a lot… Read More
By October 1, 2025