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September 26, 2019
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David Burda
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Consumerism Outcomes System Dynamics
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Has Room for Improvement

So, how’s it going? Do you think your hospital or health system or medical practice or health plan or pharmacy or life sciences company or post-acute care facility is providing safer and more effective care than it did before? Well, of course you do. There’s no other way that you can answer that question if you want to keep your job. 

You know what I think, if you’ve read a word I’ve written over the past 36 years covering the healthcare industry as a reporter, editor and writer. My latest, “Desperately Seeking Market-Based Patient Safety Solutions,” pretty much tells you where I stand. 

So what does an ideally objective, third party think of how it’s going? Maybe someone like the Agency for Healthcare Research and Quality? Earlier this month, AHRQ published its 2018 National Healthcare Quality and Disparities Report. I didn’t see much coverage of the report in the healthcare trade press or in the consumer press. But, the 222-page report is an interesting read if you have any time between reporting clinical quality measures, signing a value-based reimbursement contract and preparing for your next accreditation survey.

More interesting to me is the 11-page Appendix A: List of Measures and Summary of Results for Figures. In Appendix A, AHRQ lets you know whether the healthcare industry is “improving,” “not changing” or “worsening” on 147 performance measures  in six domains that the agency collectively calls “quality” of healthcare:

  • Affordable care
  • Care coordination
  • Effective treatment
  • Healthy living
  • Patient safety
  • Person-centered care

Comparing as far back as 2002 to the latest available data for that measure, here’s how you did:

  • On the five measures of affordable care: None improved; five didn’t change; and none got worse.
  • On the nine measures of care coordination: Three improved; four didn’t change; and two got worse.
  • On the 34 measures of effective treatment: 16 improved; 15 didn’t change; and three got worse.
  • On the 59 measures of healthy living: 35 improved; 22 didn’t change; and two got worse.
  • On the 21 measures of patient safety: 13 improved; seven didn’t change; and one got worse.
  • On the 19 measures of person-centered care: 13 improved; six didn’t change; and none got worse.

Overall, of the 147 measures: 

  • 80, or 54.5 percent improved
  • 59, or 40 percent, didn’t change
  • Eight, or 5.5 percent, got worse  

In-other-words, the healthcare industry—despite all the spending on new services, new people, new technologies and new care models—didn’t improve on almost half of the quality measures tracked by AHRQ. That’s not a report card that I’d  like to bring home to my parents. (Yes, I realize parents today can look up their kids’ grades online. It’s just an expression.)

Healthcare is a business like any other business. If you want to move the needle the right way on any or all of those 147 measures of quality healthcare as defined by AHRQ, then you need to create economic incentives to do so.  If not, the 222-page 2018 National healthcare Quality and Disparities Report is just another saved PDF in your documents folder.

Thanks for reading. 

About the Author

David Burda

David Burda began covering healthcare in 1983 and hasn’t stopped since. Dave writes this monthly column “Burda on Healthcare,” contributes weekly blog posts, manages our weekly newsletter 4sight Friday, and hosts our weekly Roundup podcast. Dave believes that healthcare is a business like any other business, and customers — patients — are king. If you do what’s right for patients, good business results will follow.

Dave’s personnel experiences with the healthcare system both as a patient and family caregiver have shaped his point of view. It’s also been shaped by covering the industry for 40 years as a reporter and editor. He worked at Modern Healthcare for 25 years, the last 11 as editor.

Prior to Modern Healthcare, he did stints at the American Medical Record Association (now AHIMA) and the American Hospital Association. After Modern Healthcare, he wrote a monthly column for Twin Cities Business explaining healthcare trends to a business audience, and he developed and executed content marketing plans for leading healthcare corporations as the editorial director for healthcare strategies at MSP Communications.

When he’s not reading and writing about healthcare, Dave spends his time riding the trails of DuPage County, IL, on his bike, tending his vegetable garden and daydreaming about being a lobster fisherman in Maine. He lives in Wheaton, IL, with his lovely wife of 40 years and his three children, none of whom want to be journalists or lobster fishermen.

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