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Consumerism
Uber Up! Customer Interfacing Discovers Healthcare
Market Corner Commentary: July 15, 2015-Uber Up!  Customer Interfacing Discovers Healthcare A version of this commentary first appeared… Read More
By July 15, 2015
Consumerism
Polling for Meaning: Healthcare, Hospitals and Consumer Sentiment
Market Corner Commentary: July 8, 2015-Polling for Meaning: Healthcare, Hospitals and Consumer Sentiment A version of this commentary… Read More
By July 8, 2015
Consumerism
No One is an Island: Meaningful Second Opinions
Market Corner Commentary: July 1, 2015-No One is an Island: Meaningful Second Opinions A good friend (let’s call… Read More
By July 1, 2015
Innovation
Welcome Back, Kotter! Leading Health System Change
A version of this commentary first appeared in “Academy 360” on June 11th In the popular 1970s television… Read More
By June 24, 2015
Consumerism
Chasing Colonoscopies: It’s the Customer, Stupid!
Who knew a routine colonoscopy could illuminate the wild world of healthcare consumerism? Before getting to my story,… Read More
By June 17, 2015
Innovation
Deep Web Rising: Healthcare’s Looming Cyber Threat
A version of this commentary first appeared April 30th in “Academy 360”-Deep Web Rising: Healthcare’s Looming Cyber Threat… Read More
By June 10, 2015
Policy
Supreme Court vs. Obamacare II: Decision Time
This article first appeared in Huron Perspectives on June 2, 2015-Supreme Court vs. Obamacare II: Decision Time The… Read More
By June 2, 2015
Outcomes
Holy Sheets! Fast-Tracking Delivery Innovation

Holy Sheets! Fast-Tracking Delivery Innovation Hospitals have used cotton linens since the early 1900s.  Crisp, white sheets touch… Read More
By May 26, 2015
payer and regulatory policy 
Consumerism
Exploiting Perverse Incentives: Kentucky Basketball and Prime Healthcare
  Hoping to become college basketball’s first undefeated champion in almost forty years, the Kentucky Wildcats captured the… Read More
By April 30, 2015
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